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Customer Service Advisor (Inside Sales)

Status: Full time
Posting #: GB18-01
Team: Sales
Date of Posting: September 28, 2018
Travel: No
Location: Hearst, ON

Pepco is a second-generation family owned distributor of fuels, lubricants, industrial supplies, bearings/power transmissions, propane and HVAC, with operations in Ontario and Quebec. Pepco exists to ensure the continued comfort of your home, the sustainability of our communities, and the seamless operation of our clients’ business and transportation. Joining Pepco would mean being part of a team with a strong entrepreneurial spirit that values collaboration, teamwork, honesty, communication, and involvement in the communities we serve. If you describe yourself as dedicated and dynamic, with a winning team attitude, we encourage you to keep reading!

We’re hiring a Customer Service Advisor (Inside Sales) to join our Hearst Sales team. This team aims to ensure the growth of sales and margin volumes for Pepco’s different product lines. As a key member of this team, you will deliver an outstanding customer service to new and existing customers and provide support to the outside sales team. Under the general supervision of the Director of Sales, you will be empowered to retain and grow Pepco’s customer base.

If you’re interested in a sustainable lifestyle that makes a difference in the lives of your valued family, friends and community, apply with Pepco.

Why Pepco?

  • Climb the ladder: Opportunity for career advancement in multiple teams and locations;
  • Work environment and Company culture: Fast paced yet friendly and relaxed;
  • Community engagement: Make a difference in your community through Pepco driven initiatives;
  • Savings: Company prices on fuel and industrial supplies;
  • Competitive Health & Benefits Plan;
  • Flexibility: We believe in providing you with freedom in your work schedule to truly foster balance between work and life. 2:00 PM appointment? No problem.

Key Responsibilities

  • Address customers’ inquiries in a professional and courteous manner;
  • Investigate and troubleshoot customer service issues;
  • Provide quotes to customers as per their requests – some research may be required;
  • Process orders and invoices;
  • Assist outside sales advisors as required;
  • Source new sales opportunities through inbound leads, follow-ups and outbound calls and emails;
  • Maintain and expand some of Pepco’s key accounts.

Our ideal candidate

  • Bilingual (French and English) mandatory;
  • Post-secondary education in a relevant field or relevant experience;
  • Inside sales experience in the generation of quotes an asset;
  • General knowledge of industrial products, bearings, and power transmissions and asset;
  • Previous experience with an enterprise resource planning (ERP), more specifically Microsoft dynamics, will be considered an asset;
  • MS Office proficiency necessary;/li>
  • Experience negotiating with external vendors;
  • Self-starter and autonomous team member who is highly motivated to succeed;
  • Willingness and ability to learn about all our product lines;
  • Thrives in a fast-paced environment while supporting multiple priorities;
  • Ability to prepare concise and accurate documentation;
  • Strong communication and active listening skills demonstrated through the ability to foster solid working relationships and understand customers’ needs;
  • Team work and safety-first attitude.

To apply, please forward your resume and cover letter to Gaetan Briand, Director of Sales at:

Discover all of our opportunities to work for one of Canada’s fastest-growing companies:

We believe in providing fair and equal opportunities to all current and prospective team members. As an equal opportunity employer, we value diversity amongst our teams. We encourage applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Add some PEP to your career!

Working at Pepco means joining a growing Canadian company with strong family spirit, that values collaboration, teamwork, honesty, communication and commitment in the community.

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